Please look through these solutions to some common issues.
You may email email@example.com at any time.
I have not received my membership account activation email!
Please be sure to check your spam folder and make sure you don’t have any email filters that may have sorted the activation email into a different email folder than your inbox. If you still can’t find it, please email firstname.lastname@example.org to have the notification resent and/or your account activated.
I keep getting a “You must be logged in to view this page” message after I log in.
Sometimes your browser caches the “not logged in” version of the page you wish to visit. If this happens, after you are sure have logged in, you can remedy the problem by trying the following:
- While on the “You must be logged in…” page, refresh the page by pressing the refresh button in your browser several times to force your browser to retrieve a new version of the page.
- While on the “You must be logged in…” page, force a refresh: Press Shift + Ctrl + R on Windows or Shift + Cmd + R on Mac in most browsers to force your browser to retrieve a new version of the page.
- Clear your browser cache. Close and reopen your browser. Login and visit the page again.
How do I know if I am logged in?
If you are successfully logged in, you should see your account button and the logout button at the upper left of the website. It should look something like this:
How do I reset my password?
Click the memeber login button at the top of your screen and click the “Reset your password” link on the login page.
OR visit the following link: